Frequently Asked Questions (FAQ)
Welcome to the AdonisFunk FAQ page! We’re here to answer your most common questions and help make your shopping experience as smooth and joyful as our plush toys. If you don’t find the answer you’re looking for here, feel free to contact our team at [email protected].
1. What types of plush toys do you sell?
At AdonisFunk, we specialize in soft, cuddly, and unique plush toys designed for all ages. From classic teddy bears to imaginative creatures, our collection includes limited-edition designs, themed characters, and gift sets perfect for birthdays, holidays, or everyday comfort.
2. Are your plush toys safe for children?
Yes, safety is our top priority. All our plush toys are made with non-toxic, child-safe materials and undergo rigorous quality checks. Many of our products are suitable for children aged 3 and up, unless otherwise stated in the product description. Always supervise young children during play.
3. How do I place an order?
Placing an order is easy! Simply browse our online store at adonisfunk.com, choose your favorite plush toys, add them to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.
4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure online payment options. All transactions are processed through encrypted payment gateways to protect your information.
5. When will my order ship?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most domestic orders arrive within 5–10 business days. You’ll receive a tracking number as soon as your order is shipped.
6. Do you ship internationally?
Yes! We proudly ship worldwide. International shipping rates and delivery times will be calculated at checkout based on your country and selected shipping method.
7. What is your return and exchange policy?
We want you to be 100% satisfied. If your plush toy arrives damaged or isn’t what you expected, you can return or exchange it within 30 days of delivery. Items must be in their original condition with tags attached. Please email [email protected] with your order number for assistance.
8. Can I cancel or change my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Contact us immediately at [email protected] with your order number and request.
9. Do you offer gift wrapping or personalized messages?
Yes! During checkout, you can select a gift option and add a personalized message to your plush toy delivery. It’s a great way to surprise someone special.
10. How do I contact customer support?
You can reach our friendly support team by emailing [email protected]. We typically respond within 24 hours on business days.
